Política de envío

Shipping Destinations
We currently ship throughout the United States and its territories. All orders are fulfilled from our location in South Florida.

Processing Times
Orders are processed within 1-2 business days after payment confirmation. Orders placed on weekends or holidays will be processed the next business day.

Shipping Carriers & Delivery Times
All orders are shipped via UPS. Estimated delivery times after processing:

Delivery times are estimates and not guaranteed. Delays may occur due to weather, carrier issues, or other circumstances outside our control.

Free Shipping
Enjoy free ground shipping on all orders over $400.

Shipping Costs
Shipping rates are calculated at checkout based on your location and selected service.

Order Redirects & Address Changes
Please make sure your shipping address is correct before completing your order. We are unable to redirect or modify shipments once an order has been dispatched. 

Order Tracking
Once your order has shipped you will receive a confirmation email with your UPS tracking number. You can track your order directly at ups.com.

Undeliverable Packages
If a package is returned to us due to an incorrect address or failed delivery attempts:

• We will contact you to arrange reshipment
• Additional shipping charges may apply
  

Damaged or Lost Packages
If your order arrives damaged or is lost in transit please contact us within 5 business days of the expected delivery date at contact@padova.com.co. We will work with UPS to resolve the issue as quickly as possible.

Pre-Order Shipping
Pre-order items ship once stock is received. Pre-order shipping follows the same timelines above once items are in stock.