Return Policy

Effective June 1, 2026 Last updated April 24, 2026

If you're having second thoughts about your order, purchases made within 14 days can be returned, subject to the Terms and Conditions below. Return requests must be submitted via email to contact@padova.com.co or directly through our contact form.

Returns Conditions

• Product must be unworn and unwashed, with the hang tags attached, in original packaging (if applicable), and accompanied by proof of purchase.
• Some items like gift cards and sale items are final sale and cannot be returned.
• Refunds will only be applied to the original form of card payment, to a PADOVA gift card, or in accordance with applicable local laws.

Return Procedure

• The customer must ship the product within 5 business days following the approval of the return request.
• Return shipping costs are the responsibility of the customer.
• Only packages shipped via certified carriers will be accepted.

Processing Times

• Once the package is received, the product will be evaluated by our quality team.
• The return process may take up to 14 calendar days from the date of receipt.

Footwear Policy If you've tested out your shoes and they're not working out, we're happy to provide a full refund within 14 days of the original purchase date. Shoes must be returned in the original box and accompanied by proof of purchase.

Terms & Conditions All returns are handled on a case-by-case basis and ultimately at PADOVA's discretion, including determining whether an item is unworn and unwashed, with the intent of providing the best experience to our guests.

Potential fraud or abuse of this policy, including excessive or unreasonable returns, may result in the rejection of future transactions or requests.

In some circumstances, we may request that additional information be provided, including personal information, for verification purposes. PADOVA's practices relating to collection, use, and sharing of such personal information are further detailed in our Privacy Policy.