Return Policy

If you're having second thoughts about your order, purchases made within 30 days can be returned or exchanged, subject to the Terms and Conditions below. Returns can be made online by mail.

Conditions:  

• Product must be unworn and unwashed, with the hang tags attached, in original packaging (if applicable), and accompanied by proof of purchase.
• Some items like gift cards are final sale, and sale items are final sale and can't be returned or exchanged. Additional details are available in the Returns Terms and Conditions 
• Refunds will only be applied to the original form of card payment, to a PADOVA gift card, or in accordance with applicable local laws.

Footwear policy

If you’ve tested out your shoes and they’re not working out, we’re happy to provide a full refund or exchange within 30 days of the original purchase date. Shoes must be in the box and accompanied by proof of purchase.  

Terms and conditions

All returns are handled on a case-by-case basis and ultimately at PADOVA’s discretion, including determining whether an item is unworn and unwashed, with the intent of providing the best experience to our guests. Potential fraud or abuse of this policy, including excessive or unreasonable returns, may result in the rejection of future transactions or returns. If we choose to provide a refund beyond 30 days or in the event there’s no proof of purchase, refunds will be applied to a PADOVA gift card or in accordance with applicable local laws. 

In some circumstances, we may request that additional information be provided, including personal information, for verification purposes. PADOVA’s practices relating to collection, use, and sharing of such personal information are further detailed in our Privacy Policy. 

You can find all the details in PADOVA’s full Terms and Conditions.